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Solutions
Artesia can help you get in touch
Social technologies, user communities and virtual worlds are disruptive technologies which will have a significant impact on your business. Using our Artesia SocialMatch™ methodology, we'll find the best combination of tools and training to engage your users and employees and ensure added value for your company.
Product development: Get in touch with your users
Social tools allow you to engage your customers and business partners during the product or service development stage. This allows your company to cut expenses for market research and allows a faster development cycle and better matching with market needs. Among the more known examples is Dell Ideastorm which has attracted more than 10.000 ideas and suggestions from users in the few years since its inception, but many others are following their path.
How can we help you to get in touch with your users? 
Marketing and sales: Get in touch with your customers
The age of classic marketing has passed; blogs, forums, virtual worlds, social networks and viral marketing enable companies to maintain a closer relationship with their customers. That translates into a better market fit, more effective marketing and bigger sales. Companies like Coca Cola, General Motors, Cisco Systems and others have already transformed the way they communicate with their users.
How can we help you to get in touch with your customers?
User support: Get in touch with your users' needs
Is your user support department swamped with tickets? Using user support communities enables your users to help each other, which saves your company time and money. Apple, Intel and others are already using the next level of user support.
How can we help you to get in touch with your users' needs?
Enterprise collaboration: Get in touch with your employees
Your employees are most probably already using social networking platforms like LinkedIn, Facebook and Twitter. But these tools are not just for personal use - your employees could use them to enable simpler collaboration and better relationships with their co-workers and business partners. IBM, JetBlue and Serena Software are among the companies pioneering the new way of enterprise collaboration.
