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Do you know how your customers, partners and employees are...
... defining you on Wikipedia and their own blogs?- ... solving problems related to your products on forums?
- ... remixing your commercials on YouTube?
- ... connecting with family and friends on Facebook?
- ... keeping in touch with their business network on LinkedIn?
- ... creating their own brands in virtual worlds like Second Life?
You can get in touch with them by using social media for:
Product development: Get in touch with your market
Marketing and sales: Get in touch with your customers
User support: Get in touch with your clients' needs
Enterprise collaboration: Get in touch with your employees
